Returns & Exchanges

We want you to be completely satisfied with your Mondaine timepiece; therefore, we offer a hassle-free 30-day return policy for all items in their original, unworn condition. If your watch does not meet your expectations, you may return it for a full refund or exchange within this period.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the watch in its original Mondaine packaging, ensuring all protective films, manuals, and warranty cards are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the returned timepiece, your refund will be processed to your original payment method within 5-7 business days.