Frequently Asked Questions
Everything you need to know about our iconic Swiss timepieces.
What makes Mondaine watches unique?
Mondaine is the official manufacturer of the Swiss Railways Watch. Our timepieces feature the iconic SBB design, including the famous red second hand, combining minimalist Bauhaus style with precision Swiss engineering.
Do you offer international shipping?
Yes, we ship our watches globally. Shipping times typically range from 3 to 7 business days depending on your location, and all orders are fully insured during transit.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange.
How long is the warranty on a Mondaine watch?
Every Mondaine watch comes with a 2-year international warranty from the date of purchase, covering manufacturing defects and movement issues.
Are Mondaine watches water-resistant?
Most Mondaine watches are water-resistant to 30 meters (3 ATM) or 50 meters (5 ATM). While they can handle splashes and brief immersion, we recommend avoiding swimming or showering with them to preserve the leather strap and seals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.